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Workshop: Balancing Customer Concern/Business Needs In Times of Uncertainty

April 27 @ 12:00 pm - 1:00 pm

Join the DMZ and EiR Karen Hogg for this virtual workshop.

Karen Hogg, EiR for the DMZ will be providing a workshop and Q&A session about how to balance concern for your customers while maintaining priorities of the business. Topics that will be covered are:

  • assessing your customer base and their potential risk for churn
  • anticipating and preparing responses to requests for discounts, deferrals, cancellations
  • approaches for communicating/engaging with customers who are likely being bombarded

Reserve your spot now for this online workshop!